I'm constantly amazed at how many techs don't know how to administer machines remotely, or only have rudimentary skills in that area. Every techie owes it to themselves - and to their employer(s) and end-users - to gain as many remote skills as they can.
If you don't have remote skills, you are almost useless.
To me, "basic" tech skills include the following...
- The ability to edit the Windows Registry without screwing it up.
- Know how to pass your administrator credentials from another account. (This is harder with Windows 7, since Microsoft broke this on purpose.)
- The ability to browse with Explorer to another computer's hard drive(s).
- Remote Desktop usage.
- And you must have several useful tools for manipulating remote machines, like Microsoft's Sysinternals
- The ability to script in any language, batch scripting, vbs, powershell, etc.
In this blog, I hope to share lots of my tricks, plus learn many of yours.
I'm an end-user support tech. I'm not into supporting people with an intrusive, control-hungry manner. To me, if the end-user knows their computer is getting updated or serviced, I have failed to some degree. My objective is to give the end-user the fastest, most capable computer possible so that they can do their job as efficiently as they can, with the least frustration.
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